FREQUENTLY ASKED QUESTIONS

How many dogs does one carer look after at any time?

We only take in one family’s dog/s at one time. Dogs get plenty of opportunity to socialise with other dogs when out walking and we find dogs boarding with us thrive at having a carer’s attention to themselves.

Are all dogs suitable for home dog boarding?

No, we can only accept the average family dog. We will consider puppies if they are house trained but are unable to accept boisterous, out of control or aggressive dogs.

How will my dog be exercised?

Carers exercise the dogs boarding with them on a lead as dogs can behave differently in new surroundings and may find any new scents just too inviting! If, however, you would prefer your dog exercised off the lead please let us know at the time of booking and we will endeavour to place your dog in a home where this will be possible. Whilst boarding with us your dog/s will also wear a name tag indicating they are on holiday and displaying the carers contact details.

What do I need to provide?

Please supply enough food for the duration of your dogs stay and a lead for walk times, in addition to help your dog settle in we advice you bring any bedding, toys and treats that you feel your dog may appreciate.

What if my dog is unwell whilst boarding?

Where possible we will endeavour to take your dog to its own veterinary surgeon, alternatively your dog will be taken to the vetinary surgery the carer is registered with. Any bills will of course be payable by the owner.

Do you accept puppies or dogs on medication?

Generally we do not take in puppies under 12 months of age, however, at our discretion we may accept younger dogs provided they are fully housetrained. We are happy to board dogs on medication.

Is there a minimum length of stay?

Generally we do not accept bookings of less than 5 days. However, we find so many owners needing their dogs cared for over a long weekend be it due to moving home, weddings etc that we will offer a 2 day board for such instances.

How do I book?

When you know the dates you require please call or email us. We then require you to complete a profile form, giving as much detail about your dog and his/her routine to help us match you with the most appropriate carer. You will then receive the contact details of the chosen carer for you to visit with your dog prior to the board allowing you to familiarise yourselves with your dogs holiday home and the carer. If everyone is happy and satisfied the dog/s will be happy the booking is confirmed.

Can I book any further dates directly with the carers?

No, bookings can only be made through Wagging Tails to avoid double booking. Where possible we will endeavour to match your dog/s with the same carer each board should you wish.

How does someone become a carer?

We vet any prospective carers and are uncompromising in the standards we expect. Our carers are very special dog loving people who enjoy having dogs on holiday with them. We continue to monitor our carers and carry out inspections of their home and garden to ensure standards are kept high.

Are the carers licensed?

Not all councils have licenses for home dog boarding. However, carers that live in an area where licensing applies have to hold a license to board dogs in their home. In addition to the regular inspections we carry out the council will also ensure the carers home and garden live up to their standards.

Does my dog need to be vaccinated even though it's not mixing with other dogs?

Yes we do require that all dogs are up to date with their vaccinations and kennel cough as this is also part of the licensing rules set out by the councils. We will need to see your dogs' vaccination book to confirm that these have been done.

What happens if the carer is having problems coping with my dog?

In the first instance we will endeavour to place your dog with another carer as a problem for one carer may not be the same for another. If a dog is out of control or bites anyone it will be put in to kennels. There is a £20.00 transfer fee for dogs that have to be moved either to another carer or kennels. Any kennel fees will be payable by the owners.

Does my dog need to be insured?

Yes, we suggest all owners insure their dogs prior to the board, however all our carers are covered by our third party liability insurance.